Refund policy

RETURN & REFUND POLICY

At NORVAIN, our products are made to order specifically for each customer. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or other reasons unrelated to a product defect or fulfilment error.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:
• Your order number
• Clear photographs of the product and the issue
• A photograph of the packaging, if the package arrived damaged
• A brief description of the problem

After reviewing the request, NORVAIN may provide a replacement or refund, as applicable.

WRONG PRODUCT OR PRINT

If we send you the wrong product, wrong size/colour variant, or a product with a significant printing or manufacturing defect, we will arrange an appropriate resolution at no additional cost to you.

SIZE SELECTION

Customers are responsible for selecting the correct size before placing an order. Please review the size chart available on the product page before purchasing.

We do not accept returns or exchanges solely because the selected size does not fit.

ORDER CANCELLATION

Because our products are made to order, cancellation requests must be submitted as soon as possible after placing the order.

Once production or fulfilment has started, cancellation may no longer be possible.

REFUNDS

Where a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your payment provider or bank.

SHIPPING CHARGES

Original shipping charges are generally non-refundable except where required by applicable law or where the issue is caused by NORVAIN, such as a wrong or defective product.

For approved returns or replacements resulting from a defect, damage, or fulfilment error, NORVAIN will provide appropriate instructions regarding return shipping.

NON-RETURNABLE SITUATIONS

Returns or exchanges are generally not accepted for:

• Change of mind
• Incorrect size selected by the customer
• Colour preference after purchase
• Normal variations that may occur due to screen settings or printing
• Products that have been worn, washed, altered, or damaged after delivery by the customer

This does not limit any rights available to customers under applicable consumer protection laws.

For return or refund requests, contact us at:

Email: norvain.business@gmail.com

Please include your order number and relevant photographs so that we can review your request promptly.

NORVAIN reserves the right to review each request individually and provide a resolution in accordance with applicable law.