Terms of service

Welcome to NORVAIN. By accessing or purchasing from our website, you agree to the following terms.

1. ABOUT NORVAIN

NORVAIN is an independent online streetwear brand offering limited-drop apparel and related products through our website.

2. PRODUCTS & AVAILABILITY

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, and pricing are accurate.

Actual colours may vary slightly depending on your device or screen.

Our products are subject to availability. We reserve the right to modify, discontinue, or limit products without prior notice.

3. MADE-TO-ORDER PRODUCTS

Certain NORVAIN products are produced specifically after an order is placed.

Because products may be made to order, orders may take additional time to enter production and fulfillment.

4. ORDERS

When you place an order, you agree to provide accurate and complete information, including your name, shipping address, email address, and contact number.

We reserve the right to refuse or cancel an order in cases such as suspected fraud, incorrect pricing, product unavailability, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

5. PRICING & PAYMENT

All product prices are displayed in Indian Rupees (INR), unless otherwise stated.

Applicable taxes are displayed during checkout where required.

Shipping charges, if applicable, will be shown before you complete your purchase.

Payment must be successfully completed before an order can be processed.

6. SHIPPING & DELIVERY

We ship orders to the locations and regions currently supported by NORVAIN.

Estimated delivery times shown on the website are estimates and are not guaranteed delivery dates.

Delivery may be affected by factors outside our control, including courier delays, weather, public holidays, incorrect addresses, or other unforeseen circumstances.

Customers are responsible for providing an accurate delivery address.

7. RETURNS, REFUNDS & CANCELLATIONS

Returns, refunds, and cancellations are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

8. INTELLECTUAL PROPERTY

All content on the NORVAIN website, including logos, brand names, graphics, designs, photographs, product artwork, text, and other original materials, belongs to NORVAIN or its respective rights holders.

You may not copy, reproduce, modify, distribute, sell, or commercially use our content without prior written permission.

9. WEBSITE USE

You agree not to misuse the website, attempt to gain unauthorized access, interfere with its operation, or use the website for unlawful purposes.

10. THIRD-PARTY SERVICES

NORVAIN may use third-party services such as payment providers, shipping companies, fulfillment providers, and other service providers to operate the store.

Their services may be subject to their own terms and policies.

11. LIMITATION OF LIABILITY

To the extent permitted by applicable law, NORVAIN will not be responsible for losses or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.

12. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any updated version will be published on this website. Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

13. GOVERNING LAW

These Terms are governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction in India.

14. CONTACT US

For questions regarding these Terms, orders, products, or other enquiries:

Email: norvain.business@gmail.com

Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

We aim to respond to customer enquiries within 1–2 business days.