Shipping policy

NORVAIN ships orders within India using third-party shipping and fulfillment partners.

1. ORDER PROCESSING

Orders are processed after successful payment.

Because NORVAIN products may be made to order, processing and production may require additional time before the order is dispatched.

2. DELIVERY TIME

Once an order is dispatched, the estimated delivery time is generally 3–7 business days within India.

Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, operational delays, or other circumstances beyond our control.

3. SHIPPING CHARGES

A shipping charge may apply to your order.

The applicable shipping charge will be clearly displayed during checkout before payment is completed.

4. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.

NORVAIN is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

5. DELIVERY DELAYS

While we work with our fulfillment and shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

If your order is significantly delayed, please contact us using the details below and we will assist you.

6. FAILED DELIVERY

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts or charges may apply depending on the circumstances.

7. LOST OR DAMAGED ORDERS

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible with your order details.

We will coordinate with our fulfillment or shipping partner where applicable and determine the appropriate resolution.

8. INTERNATIONAL SHIPPING

NORVAIN currently ships within India only.

International shipping is not currently available.

9. CONTACT

For shipping-related questions or assistance:

Email: norvain.business@gmail.com

Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

We aim to respond to customer enquiries within 1–2 business days.